Terms and Conditions
SHOPING INFORMATION
What Shipping Methods Are Available?
We offer Domestic and International shipping by USPS Priority, UPS Ground, FedEx Express, and DHL Express on most orders — simply choose the appropriate shipping method during checkout.
We keep Stock in a USA fulfillment center for next-day shipping so you get your order within 2-4 days, or can take 1-2 weeks, and in rare cases, it can take longer. When you place an order with Cutlery Masters, you’ll receive a confirmation email right away with an order number. This is automatically sent so if you don’t see it then Please check your spam/junk folder or verify your email address to make sure it is correct. You can use the Order Tracking link on our website to track the progress of your order.
Keep in mind that on special custom orders, pre-orders, occasional bad weather, and shipping company delays can slow down orders an extra week in some cases.
Yes, we ship worldwide. During checkout, you will be provided with a shipping price for your order.
Keep in mind we are unaware of your local laws and you, the customer, assume all shipping risks. Once the package leaves our hands there is nothing we can do from that point. All international mail is shipped via USPS or FedEx International. We will do our best to help in minimizing customs duties and taxes. Note: Customers are responsible for all customs and duty fees when bringing products into their country.
How Much Does Shipping Cost?
We provide you with shipping costs for the best domestic modes of shipping at the time of checkout. Our shipping prices are based on the exact quote of major shipping companies to ship from the fulfillment warehouse(s) to your address. We do not make a profit on shipping.
Absolutely. We are proud to servicemen and women in uniform by shipping to APO and FPO addresses. Military discount is 10% off of regular prices. If an item is already marked down more than 10% then that discount will supersede the military discount. The current promotion is $40 off of the regular price so that is a 30+% discount off the regular price and will be the only discount applied to your product.
PAYMENT INFORMATION
Is Buying On-Line Safe?
Absolutely. Our secure sockets layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including your credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
How Long Will It Take To Get My Replacement Or Refund?
You should receive your replacement within 4 weeks of giving your package to the return shipper. However, most replacements will be applied faster.
This time period consists of the transit time of the item being returned to us (5 to 10 days), the time it takes to process the return (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 business days.)
We will notify you via email of your replacement/refund request once we’ve received and processed the return. For more details, please Click Here
